Frequently Asked Questions

1. What areas do you cover?

We are currently based in Berwick-upon-Tweed and cover North Northumberland and the Scottish Borders. We may also be able to travel further depending on the location, job type and travel involved.

2. How do I request a quote?

You can request a quote by phone, text message or email. Alternatively, you can visit our website and complete our enquiry form. Once we have the relevant details, we will get back to you with a quote.

3. What cleaning services do you offer?

We offer regular cleaning services on a recurring basis, as well as deep cleans, initial cleans and end of tenancy cleans. We also offer holiday let and changeover cleans, along with deep cleaning for certain large and small appliances.

4. Do you offer regular domestic cleans?

Yes, we offer regular domestic cleans which can be arranged to suit your property’s needs. These can be weekly, fortnightly or monthly depending on availability and what works best for you.

5. What is included in a deep or initial clean?

A deep or initial clean is designed to bring your property back to a clean, fresh and manageable condition. This usually includes a thorough clean of kitchens, bathrooms, bedrooms, living areas and other agreed spaces.

For more details, please visit our Deep Clean Checklist page.

6. When would I need a deep clean?

A deep clean can be helpful every six months or so, depending on the property and how it is used. Deep cleans are also ideal for end of tenancy cleans, seasonal refreshes, first-time cleans, or before starting a regular cleaning routine.

7. Do you provide your own cleaning products and equipment?

Yes, we generally provide our own cleaning products and equipment, including hoovers, mops and cloths.

We also take steps to reduce cross-contamination between properties, including changing mop heads and not reusing cloths between households or rooms.

8. Can I provide my own products?

Yes, we are happy to use a client’s own products if requested. However, we reserve the right to refuse any product that we believe may be unsafe, unsuitable, or likely to damage a surface.

9. How much do your cleaning services cost?

Every property is different, which is why we tailor our cleaning service to your individual needs. Working as a two-person team allows us to deliver a thorough, efficient clean while maintaining the high standards our clients expect.

From regular domestic cleans to deep cleans, end of tenancy cleans, holiday let changeovers and appliance resets, we offer a range of services to suit homes and businesses across North Northumberland and the Scottish Borders.

For a full list of our services and pricing, please visit our Price List.

10. How and when do I pay?

Payment is due within 7 days of the work being completed, unless agreed otherwise. Payment can be made by bank transfer or cash.

11. Do I need to be home during the clean?

No, you do not need to be home during the clean. Keys, key safe details or access instructions can be provided, allowing us to attend at a convenient time, such as while you are at work.

Access arrangements must be agreed before the clean takes place.

12. Do you clean around pets?

Yes, we are a pet-friendly cleaning business and are happy to work in homes with pets.

However, both staff safety and pet safety must be considered. Please let us know about your pet’s behaviour, habits and any instructions before the clean. We reserve the right to refuse or stop work if a pet becomes aggressive, distressed or unsafe.

13. What should I do before the cleaners arrive?

Please make sure we have the correct information about your property, including access details, security information, property condition and cleaning requirements.

We kindly ask that valuables, fragile or sentimental items are put away safely before we arrive. Pets should also be secured where necessary.

Where possible, we also ask that dishes are washed and put away before the clean, unless agreed otherwise. This helps ensure we have clear access to sinks, worktops and surrounding surfaces.

14. What happens if something is damaged during the clean?

We take care with all items, but accidents can happen. Please secure valuables, fragile or sentimental items beforehand.

If something is damaged during the clean, we will let you know and work with you to resolve the issue fairly.

15. Do you offer optional extras, such as oven or fridge cleaning?

Yes, we offer a range of optional extras depending on the service, availability and time required. This may include oven cleaning, fridge cleaning, inside windows, linen changes, appliance cleaning or extra attention to specific areas.

Optional extras should be discussed and agreed in advance, as they may incur an additional charge.

16. How far in advance should I book?

There is no strict limit on how far in advance you can book, within reason. However, availability may be limited, so we recommend booking as early as possible if you need a specific date, time or deadline.

17. Where can I read your Terms & Conditions?

Our Terms and Conditions can be read on our website. A PDF copy is also available to open or download from the same page.

18. What should I do if I am unhappy with the clean?

We always aim to maintain a high standard of cleaning. If you are not happy with any part of your clean, please let us know within 24 hours where possible.

We will review the issue and do our best to put things right where reasonable and appropriate.